The VW UK website is stressing me out!

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ComradeLitshenko
Posts: 1
Joined: Tue Jan 07, 2025 5:57 pm

Post by ComradeLitshenko »

Hi All,

I'm worried. I placed an order for a new ID.7 Pro S Match (with the interior and exterior packs) via a leasing company just before Christmas. Upon checking the VW UK website the other day (don't ask), it said that I couldn't configure an ID car as they were making small "tweaks" to the range. When I've checked today, the configurator is available again for the ID.7 but there is now no longer an Interior pack available to select meaning no Harmon Kardon sound system or ventilated seats. Interestingly, the GTX isn't available at all to configure either.

So naturally, now I'm worried that I'm going to miss out on these things. I'm not sure how it works - obviously my car isn't built yet so does it get built with what the spec was before they changed it or just as it comes now?

I have emailed the leasing company but I don't have high hopes and suspect they may just tell me anything to get rid of me.

Any reassurances would be very much appreciated!

Xenon
Posts: 21
Joined: Sat Dec 28, 2024 12:27 pm

Post by Xenon »

Ask the leasing company to send you a copy of the order confirmation they received from VW as that will detail any options.
mikeee5
Posts: 1
Joined: Sat Jan 11, 2025 8:13 am

Post by mikeee5 »

I had a similar dilemma, however, it seems that the website has reverted back and the interior and exterior pack options are now available to select again.
You can relax again!
49CNN
Posts: 12
Joined: Sat Nov 30, 2024 8:14 pm

Post by 49CNN »

Didn't think they could make it worse but they have. Refreshing the website a couple of times on the configurator page for the standard interior brings up the optional soul black interior colour. If you select that it gives you the option to choose the £2000 interior pack. Regarding the exterior pack plus the only change we've noticed is the 'Sound insulating laminated safety glass from B-pillar backwards' has been removed.

Another bug I've noticed since the interior pack issue started is you can now choose exterior pack plus and the exterior pack plus with pan roof and you get charged twice for the exterior pack. It used to correctly remove one of them if you selected the other. Customers ordering directly from the VW site could easily be overcharged £1000 if they firstly select the £1000 exterior pack plus then select the £2100 exterior pack plus with pan roof option.
ID.7 Match Pro Tourer delivered September 2024
Xenon
Posts: 21
Joined: Sat Dec 28, 2024 12:27 pm

Post by Xenon »

The website is a mess at the moment.
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