Your vehicle currently has no internet connection

All Volkswagen ID7 related discussions
Bedfordblue
Posts: 16
Joined: Fri Jan 10, 2025 6:48 am

Post by Bedfordblue »

Hi new owner - car delivered two days ago.
I tried to turn on the car heating / preconditioning last night from the VW app but kept getting a msg to say the car wasn’t connected to the internet, so I put it down to where it was parked (open air train station car park, but it was tucked away in a corner). NB my previous EV had no problem in the same spot.
This morning I went to get in and the preheating had failed to activate for the preset departure time (it’s shown in the app and in the infotainment system as should have preheated for 06:15) again I was getting a notice on the iOS app & in car that there was no internet connection, however there is great mobile signal where I live and it had worked flawlessly the previous morning.

Anyone having / had any issues with their cars internet connection that can offer any suggestions? Not that I would expect the internet connectivity to also affect the programmed departure time heating but wondering if it’s connected somehow….

As a side note, I also tried to connect it to my home WiFi while I was sat in it waiting to defrost this morning and it would not connect at all, despite my home WiFi showing as a strong signal 🤷‍♂️

mikejl
Posts: 24
Joined: Sat Mar 02, 2024 2:12 pm

Post by mikejl »

Yes, have same issue with no Internet connection. Got a message in the aroud 3 PM yesterday, car didn't charge overnight as Octopus couldn't control it.

Lets hope they sort it soon.
GonzoTheGreat
Posts: 2
Joined: Fri Jan 10, 2025 9:36 am

Post by GonzoTheGreat »

Looks like a general thing, Downdetector is reporting issues with the site.
Just what you need when you want to warm the car up remotely on a -5 deg morning
Dicko
Posts: 4
Joined: Fri Jan 10, 2025 9:33 am

Post by Dicko »

Yes having the same issue, i got the car just before Xmas and joined intelligent octopus, the car charged the first time as planned but then the octopus app couldn't connect to the car after that. Called octopus and they said a connection issue with VW's had started and not to worry they'll be in touch when it's sorted and just to set the car timer to charge at the cheap rate which works fine.
However just in the last two days the VW app is saying the car has no internet but both car and my phone have internet so connection should be an issue, i have pictures but haven't worked out how to post them yet.
I'm hazarding a guess that VW are updating software and put everything that's effected offline until it's updated but it's only a guess
Dicko
Posts: 4
Joined: Fri Jan 10, 2025 9:33 am

Post by Dicko »

You can set to warm the car up within the car, i have mine Monday to Friday and works fine and don't really use the app
Simon66285
Posts: 3
Joined: Fri Jan 10, 2025 12:13 pm

Post by Simon66285 »

I’m in same boat. Didn’t use car yesterday but had a no internet mesaage today on app despite infotainment clearly showing it’s connected

Any clues how long we can expect this issue for please?
Bedfordblue
Posts: 16
Joined: Fri Jan 10, 2025 6:48 am

Post by Bedfordblue »

Houston, we have a problem….

IMG_0715.jpeg

Bedfordblue
Posts: 16
Joined: Fri Jan 10, 2025 6:48 am

Post by Bedfordblue »

Dicko wrote: Fri Jan 10, 2025 9:46 am You can set to warm the car up within the car, i have mine Monday to Friday and works fine and don't really use the app
Mine is set on a schedule, 06:15 Mon & Fri, 07:15 Tues, Wed & Thurs, hadn’t come on this morning, but did work yesterday.
GonzoTheGreat
Posts: 2
Joined: Fri Jan 10, 2025 9:36 am

Post by GonzoTheGreat »

Anyone know if Intelligent Octopus Go will work with the app connectivity down, if IOG is tied to the Zappi (not the car)?
Dicko
Posts: 4
Joined: Fri Jan 10, 2025 9:33 am

Post by Dicko »

Yes the zappi can still talk to octopus if it's connected to the internet to design a charge schedule for the coming charge
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